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EServer TC Library: The Most Popular Technical Communication Website in the...
EServer TC Library (tc.eserver.org), an indexed library of technical communication articles, is the most popular technical communication website in the world, according to Alexa.com, a site that...
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Podcast: Content Strategy and Agility, with Noz Urbina
Download MP3 Length: 40 min. I recently spoke with Noz Urbina, consultant from Mekon Ltd, about his upcoming conference, Congility, and about content strategy. Based in Valencia, Spain, Noz is one of...
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Topic Chunking and The Broken Alarm Clock
It’s been about 9 days since my last post, and yesterday my colleague leaned over and asked why I hadn’t been posting — was something wrong? He himself has been working on a novel, so he hasn’t posted...
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Where Topic-Based Authoring Fails: End-to-End Scenarios
After my Summit presentation about breaking out of topic-based hierarchies, a lady named Ursula came up to me and said she was tired of topic-based authoring. I asked her what the alternative was. She...
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Using Tags to Increase Findability
Tagging: People-Powered Metadata for the Social Web I recently read Tagging: People-Powered Metadata for the Social Web (2008), by Gene Smith. Smith dives into tagging as a method for adding metadata...
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What I Learned About Tech Comm During 2011
This past year I learned a few things. As I approach 2012, I’d like to note what 2011 taught me: Writing documentation in a wiki suits me for the same reasons I enjoy interacting on the web. The web is...
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Confab 2012: Thoughts and Reactions
I recently attended Confab in Minneapolis. I was one of about 5 technical writers among the 650 attendees, which is why I found it surprising to hear Erin Kissane say, We can learn a lot from tech...
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Moving Between the Agora and the Desert
I had a conversation with a developer the other day about help material. He said that when he sees static pages, he assumes the content is out of date. He prefers forum threads because he can see the...
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On Metadata and Help Content
At the recent Drupalcon conference, Karen McGrane gave an awesome keynote titled Thriving in a World of Change: Future-friendly content with Drupal. (Although I didn’t attend the conference, the talk...
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